The Process & Payments
I'm confused, where do I start?
The simplest way is to contact us. You can reach us by phone, fax, email, or through our convenient online form. A job may seem overwhelming but a lot of times we can put things in perspective and offer solutions that you may not have even considered. No matter how large or small your order is, we treat all clients with the same degree of priority and professionalism.
What forms of payment do you accept?
We accept all major credit cards thru paypal. Visa, Mastercard, American Express, and Discover. As well as personal checks and money orders. 99% of our clients tend to pay by check though.
Do you accept down-payments?
Yes we do. In some instances, work will not continue unless we recieve one (an example would be when working on websites). Once we provide you with a first draft of a homepage, before any editing or work continues we require a downpayment.
Service related
Do you provide services not listed here?
Bottom line, if you can think it, we can create it. Consider us your personal marketing dept. Just because it's not listed doesn't mean we can't do it for you. A good place to start is to contact us thru our online form.
Does my business really need a website?
The benefits of a website are countless. Just look at this FAQ for example. Do you get calls from people with the SAME questions all the time? If you had a website you could put a FAQ link up like this one. An online form for them to contact you, pictures of your place of business, etc. The answer is obvious.
Do you offer digital photography services?
Yes. Clients find it pretty convenient too. We can take pictures of locations and/or products for clients' websites, headshots of staff for marketing materials, you name it. Photography is included in alot of the services we offer.
Do you offer print services?
Yes. We have developed relationships with printers who all specialize in particular things. When you place an order for let's say, business cards, we lay it out exact to our printer's specifications. We have developed packages complete with design & printing options to make things easier on everyone. We also offer printing services even if we didn't design it. Contact us if you have any questions.
Do you use PC or Mac? Should it matter to me?
Well, no, it really shouldn't. Most people are surprised to find we use PC and not Mac being that Mac is very prominent in the design world. All email correspondence and proofing is generally done with a .pdf file. Which all computers can view.
Client Involvement
What is the client's involvement in the designing process?
We meet in person or have an initial phone meeting to discuss the project. We encourage the client to bring in any examples, samples, and ideas they may have. We go over everything needed during the first meeting. Once the design process begins, the client is asked to approve certain aspects before work continues.
How can I see my projects progress? Can I make changes?
The client is always kept in the loop with progress of their project. We present proof(s) to the client at certain stages of the projects development, and wait for approval, or changes, before we continue work. This generally occurs 1-3 times during the entire process depending on the size of the project. For websites we host the "in progress" site on our temp-server until it "goes live".
Once work is completed, who owns the copyright?
Copyright and full ownership is yours upon receipt of final payment. We do, however, reserve the right to use any work for our promotional purposes, mainly on this website, or for showing examples of previous work to perspective clients. Final work will be supplied to you via email or supplied on cdr if requested.
I need something designed yesterday, can you help?
We can usually accommodate your rush job depending on how full our production schedule is. If this is the case you should contact us immediately.
